Derby DVD Information

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About Us
This website is ismaintained by Derby DVD and we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@derbydvd.co.uk.

Our Contact details:
Derby DVD
8 Yarwell Close
Derwent Heights
Derby
Derbyshire
DE21 4SW
United Kingdom

Phone:0845 838 1593

Email: info@derbydvd.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept all major credit and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling We take every effort to get your purchase to you as quickly as possible, please allow upto 5 working days. Delivery is free of charge within the UK.. International orders are calculated separately.

Delivery Schedule We will normally send your order to you within 2 business days . International orders are generally received in under 14 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges Currently our orders do not incur VAT.

Credit Card Security All of our online transactions are dealt with by Paypal. They are one of the biggest payment solution providers in the world and have a completely secure system. Your card information is processed in their system and does not leave their secure environment. You will see a padlock or Key in your browser window to indicate the secure site, for piece of mind check that the URL you are on begins with HTTPS

Guarantee We guarantee your satisfaction. . Please note products are not sold on a trial basis, however if you believe you have purchased the wrong title we would be happy to offer you an exchange within 28 days or a refund if within seven days of delivery.

Reaching Us If you need to reach us, please email us on orders@derbydvd.co.uk, alternatively, you can call on International +44 1332 832558 or write to us at 8 Yarwell Close Derwent Heights Derby Derbyshire DE21 4SW United Kingdom

Complaints Procedure We will handle your complaint fairly and effectively, treating your information as confidential. All complaints will be aknowledged within 5 days and dealt with by our customer service manager immediately, we will keep you informed and do our best to resolve the situation as quickly as possible. We welcome your comments in improving our service.

Privacy Policy Derby DVD do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. If you do not wish to receive further marketing information from us at any time please email info@videopasts.co.uk with the subject REMOVE in the title.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We offer a seven day refund policy if you are not happy with your purchase for any reason. Please contact us for your returns authorisation number if you wish to return any product. You will be responsible for the return postage costs and we advise that you use recorded delivery as proof of posting cannot be considered as proof of receipt.

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